We provide in-house phone and email support, and online resources to help you to manage your benefits. This is a brief introduction to those you might find especially handy.
Our Participant Services team is available to answer your questions Monday through Friday, from 7 a.m. to 5 p.m. CT by phone at 800 346 2126 or using email to firstname.lastname@example.org.
If your employer chose to have you enroll in the BESTflex Plan online, you'll receive a "Program Code." This code lets you enroll in the BESTflex Plan online.
If you're a participant in the BESTflexSM Plan, EBC HRA, CommuteEase or SimplyHSA, My Account Assistant provides different details on your benefits, depending the benefit in which you participate. For example, with BESTflex Plan and EBC HRA, My Account Assistant tracks your account balances, lets you submit and review claims and download forms and information. CommuteEase let's you link to our partner to purchase transit and parking passes.
Activate your account
You choose a user name and password when you activated your account. You can change either at any time.
Change user name/password
If you’re a BESTflex Plan or EBC HRA participant, submitting claims online using My Account Assistant or using our mobile app, My Mobile Account Assistant are the easiest ways.
Submit claims online
Download My Mobile Account Assistant
Apple App Store
If a Benefits Card transaction needs documentation, you'll receive an email. You'll also be a notified in My Account Assistant online. Whether you're online or using your phone, you can upload the required documentation to us.
More information on Benefits Card documentation